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Frequently Asked Questions
Leasing Questions
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to ensure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one-half hour before closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Our apartment homes are priced individually based on the amenities and features.
Application fees are $50 per person 18 and older occupying the apartment. All application fees are nonrefundable.
Applications may be submitted online through our property website, or you can stop in the office for a paper application during business hours.
Residents are responsible for water, sewage, gas, trash, and electricity.
Security deposits will vary depending on qualifying criteria. Standard security deposits start at $400 and may be up to one month's rent.
Rent is always due on the first, and a $75 late fee is assessed on the 3rd of every month (even Sundays and holidays).
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
Up to 2 pets, cats or dogs, are allowed. All breeds are welcome at Hidden Tree Apartments and Townhomes! A Pet Interview is required. Please visit our pet policy page or call for more details.
Resident Questions
Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and there is a lease buy-out fee. Please ensure you reference your signed lease agreement and confirm policies with your Property Manager, as there could be unique circumstances.
Service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please get in touch with the property manager as soon as possible in this situation. You must provide written notice and a copy of your military orders.
Please let our office know if you love our apartments and want to refer a friend! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if enrolled in our online services.
If someone is temporarily staying with you, please let the office know so we can accommodate parking. If someone is permanently moving in or staying longer than seven days, they must fill out an application to be added to your lease agreement.
We require a 60-day written notice, which you are responsible for, before moving out. If you need to move out at the end of your lease term, please remember to come in 60 days before the lease expires to provide your written notice.
All apartments are equipped to support cable and internet services. You may contact Comcast and AT&T directly for any services you want to sign up for.
Grills are not permitted within the community. We do provide charcoal grills near the picnic area.
If you are locked out during business hours, you can come to the office to be let back in your apartment. After hours, you can contact a locksmith for assistance.
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.
Didn't find an answer?
Our team is always ready to answer your questions.
Testimonials
The property is beautiful and well maintained.
- Google Review
I had a wonderful experience with my move in... It was a smooth transition and I know it will be a great place for me to live.
- Google Review
Been living in my townhouse for a year now and I love this community! From having awesome resident events every month, to amazing office staff and maintenance, Hidden Tree is the place to live!
- Google Review
The flooring in my apartment was dated and quite ugly to be honest. I requested new flooring and the team at Hidden Tree came through for me. My apartment looks so much nicer. The new flooring really changed the look and feel. It's a definite upgrade from what I had previously. The maintenance team and office staff respond pretty quickly to requests and maintenance issues. They're always kind and courteous.
- Google Review
great apartments, wonderful staff!!!
- Google Review
I have lived here with my husband for roughly 2 years now. In the beginning we had a few issues that weren’t resolved well or if at all. But now, with the new management team, things have gotten a lot better. Our maintenance requests are always completed in a timely manner, the maintenance team and management team are always friendly and welcoming, and they have been very nice to our puppy since he’s joined our household.
- Google Review
Amazing leadership and had such a great year living here! Gorgeous apartment and my friends always loved coming into Hidden Tree. It is truly so spacious and open concept, as well as always looking so gorgeous! The employees in charge swiftly helped with anything I needed. I am planning on coming back two years from now and cannot recommend this complex enough! Worth every penny!
- Google Review
The ground looked very clean, and the staff was helpful and friendly.
- Google Review
I can not say enough about this Apts I called home for 2 years. Clean and safe. Wonderful Leasing office staff. I appreciate the new Monarch Management as they have made a lot of improvements that makes this place a much better and secured place to live. They know what they are doing! Very respectful and patience. Their SMILES makes you feel like at home. Very welcoming place. I most add that when you place an order for Maintenance, they FIX IT!
- Google Review
New management is excellent, they're actively working to improve the buildings and responding to maintenence requests quickly.
- Google Review